Shipping + Tracking
How will my order be shipped?
All packages are shipped by United States Postal Service (USPS), FedEx or other similar carriers.
What are your shipping rates?
Shipping rates are determined based on where you are shipping the merchandise and the speed of service selected (i.e. – Standard, Priority or Express). Rates for domestic shipments are generally a flat rate regardless of the amount of your merchandise purchase and will not vary based on distance, only by speed of service.
Our domestic shipping rates can be determined from the table below.
Service Level (48 Mainland States)
Economy delivery typically within 4 – 8 business days
Standard delivery typically within 3 – 7 business days
Priority delivery typically within 2 - 3 business days
Express delivery typically within 2 business days**
Do you ship orders overseas?
Yes, we ship to Canada and United Kingdom.
Easy Returns & Exchanges
What is your return policy?
You can return most items purchased on our site to the return address provided with your shipment within 30 days from date of purchase to receive a refund.
Please see the back of your order form that was received with your shipment for complete return instructions. Items being returned to our Warehouse should be returned to P. O. Box Randolph Mass, 0.
Jewelz on Demand stands by the high quality of its products but in the event that any item does not meet your satisfaction you may return them for a refund of the purchase price only. Cost of shipping and taxes will not be reimbursed. Customers are also responsible for all outbound and return shipping costs.
In the event that your merchandise is defective or the wrong item was shipped, Jewelz on Demand will reimburse the cost of shipping of that merchandise. In order to receive a reimbursement for the shipping fees from Jewelz on Demand, customers MUST ship the merchandise back either by standard mail or other ground shipping services. If any other methods are used (Next day, 2nd day, 3rd day, etc) shipping costs will not be reimbursed even in the event of damaged or if merchandise was shipped to the wrong address.
Final sale items are non-refundable and non-returnable to Jewelz on Demand
All returns must be in original packaging with tags attached and unused
Invoice # and Billing Name must appear on the Return/Exchange Form
Once your returned merchandise has been received an email of receipt will be sent to you and your account will be credited. You should expect the credit to be processed within 10-14 business days after we have received your return item(s) and should appear on your credit card statement within 1-2 billing cycles.
Returns will be processed within 3 weeks including weekends from the date we receive your return package at our returns facility.
If you no longer have a copy of your invoice or the Return/Exchange Form and wish to obtain one, please request one by email.