How do I place an order?
The checkout process for Jewelz on Demand is simple and secure.
1. Select the item on any
2. Indicate the color and quantity for each item
3. Click on “Add to Bag”
*At any time you can click on the “MY BAG” icon on the upper right corner of your screen to checkout. Follow the steps and enter the information needed to complete the checkout process.
When do you ship orders?
We ship orders Monday-Saturday. We do not ship on Sunday or during holidays including Thanksgiving, Christmas Eve, MLK Day, Independence Day, Labor Day, and Christmas.
How can I track the status of my order?
After placing an online order, customers automatically receive an order confirmation notifying you that your order has been shipped and will include a tracking number for you track your order.
If you haven’t received the package within the specified time limit, or received a confirmation email, please contact customer service at 781-885-3677 for assistance.
When will my order be processed? When will I receive my order?
Once an order has been approved, on all orders placed Monday - Friday before 5pm EST, we will be processed and shipped by the next business day unless the next day is holiday or a weekend. If you place your order through our website on a holiday or weekend day, the order will be processed the next business day.
Please note: We do not ship or deliver on weekends or holidays. Delivery varies by service level as follows: Standard Shipping packages will be delivered on Saturdays, but not on Sunday or Holidays; Priority and Express shipped packages will not be delivered on Weekends or Holidays.
For your protection, we may require proof of identity in the event of the following:
If different billing & shipping addresses are entered
If we determine a past history of fraud or chargeback has been assigned to your account
If we are unable to verify billing address information (i.e. non-US credit cards)
If we require additional proof of identity, an initial attempt will be made to contact you. Reasons for requesting proof of identity are subject to change at anytime. These situations may delay our processing of your order.
What if I did not receive my order?
Please allow 7 business days for the package to be delivered although you may well receive your merchandise before that time. However should you not receive your order, please do not hesitate to contact Customer Service after the seven days if you did not receive your order. If your package is determined to be missing, an investigation will be conducted to track the package and check for delivery problems
What forms of payment do you accept?
Jewelz on Demand accept most major credit and debit cards. Unfortunately, we do not accept personal checks, money orders or cash.
When will the money be taken out of my account?
Customers will be billed for their order when it is shipped.
My credit card was declined, but the charge is showing on my credit card. What should I do?
If your order was declined during the checkout process, you may see what looks like a "charge" on your credit card account. You have not been charged. The "charge" appearing on your credit card account is called a pending hold or authorization and usually remain on your account for 3 business days. Pending holds are the banks and credit card company’s way of holding funds for online transactions whilst they are verifying your information in order to determine whether or not to approve a transaction. If the transaction was declined by your bank or credit card company, the hold will be taken off of your account. If you are further concerned about the hold on your account, please contact your bank or credit card company directly.
Please Note: You may receive an error message in the checkout process if your billing information is not exactly as it appears on your bank/credit card company’s file. The message will state, “AVS Mismatch: The billing address provided does not match the billing address on file with your credit company." If this occurs, use the edit button to update the billing information you entered previously so that it matches the information your bank or credit card company has on file.
I received my order, but one item is missing, incorrect, or damaged.
In the event that there is a missing item, it is possible the item was out of stock. If one or more items on your order is out of stock, you will receive an ‘Out of Stock’ notification via email. If you did not receive an “Out of Stock” notification and your shipment is missing an item or you received an incorrect or damaged item, please contact us via email at Sales@jewelzondemand.com.
How do I take care of my jewelry?
It is best to lay your jewelry flat or hang them. Do not bend or roughly tamper with your jewelry.
Avoid spraying perfume, water, or other corrosive elements on your jewelry.
If jewelry is taken care of properly, you will have the joy of wearing pieces for a long period of time.